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Address:
19-2, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200, Kuala Lumpur (Next to RHB Bank)

Tel:
03 - 2287 5009/6009
(Michelle/ Hema)
Fax:
03 - 2287 8009

consultant@trainpro.com.my
michelle@trainpro.com.my

 
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 Supervisory Skills for Team Leaders
 

 Team Leader
Management development is one of the most critical investments we can make in growing our organization.

Improving the quality of management is essential to the success of companies because of their immediate impact on employees' productivity..

In order for new managers to be successful and support the company's strategic and operational goals, they need to be equipped with the tools and processes to successfully coach, manage, appraise and develop their people.

Objective
At the end of the workshop,
participants will be able to :

  • Understand the transition from individual to manager
  • Practice good communication skills
  • Build employee motivation, confidence and competence through performance feedback
  • Understand the needs of the difficult customer
  • Know how to handle disputes or conflicts
  • Conduct effective goal setting sessions
  • Coach for improving job performance
  • Understand and develop leadership characteristics that help build high performing teams
  • Create an action plan to monitor the use of these skills in the workplace
  Who Should Attend
Customer Service Professionals, Services and Support Managers,
Quality work teams and all stakeholders responsible for the effective
and efficient running of the business


Course Duration
2 day seminar

Session Available
- Public Seminar sessions will be run once a quarter.
- In-house customisation of seminar is also available.

 Work Content

Self-Assessment
How do you rate your management capability? This self-assessment will confirm your confidence or suggest areas for improvement
Becoming a Manager
In this module, you will explore the personal transformation of individual contributor to manager, get tips for making an effective transition, and learn how to manage your time effectively
Effective Communication
- Learn about different communication styles, barriers to successful communication, and how to structure organization communication in this module
Motivating your Employees
Using the basic principles of motivation, learn to individualize your approach to motivating different employees
Effective Delegation
Delegation can be difficult; learn to overcome the obstacles and develop a systematic approach to delegation
Performance Management
Detailed information about performance Management process (and associated forms) can be found here as well as tips on setting objectives and conducting a performance review
Employee Development
In this module you will learn to about the development planning process, about the manager¡¯s role in employee development, and receive information on the new hire assimilation process
Understanding Team Dynamics
Find out how to build an effective team, enhance your team¡¯s decision-making skills and lead productive team meetings
Managing Problem Performance
Learn to recognize and manage problem situations and understand the progressive disciplinary process
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