Contact Information
Address:
19-2, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200, Kuala Lumpur (Next to RHB Bank)

Tel:
03 - 2287 5009/6009
(Michelle/ Hema)
Fax:
03 - 2287 8009

consultant@trainpro.com.my
michelle@trainpro.com.my

 
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 Team Dynamics/DISC Personality Profiling System    

Work teams increase unity and a sense of purpose among the employees.
Teamwork gives them a greater sense of identity and a collective contagious pride in their performance. People feel gratified and rewarded when they are members of a winning team.
 Teamwork
 At some point you may be appointed as part of a cross-functional team, working with or leading other peer members to implement programs.

Managers will spend less time directing, making assignments, and arbitrating disagreements among employees who work as semi-autonomous units.

This workshop will show you practical ways to apply teamwork in a group or department ¨C in project teams, transition teams and decision-making.
Objective
At the end of the workshop,
participants will be able to :

  • Appreciate the importance of teams
  • Understand the characteristics of effective teams
  • Understand the different stages
    of team formation
  • Develop strategies to improve team effectiveness
  • Enhance team problem solving and decision making skills
  • Enhance the ability to lead
    productive meetings
  • Learn the various approaches
    to resolving team conflicts
  Who Should Attend
Customer Service Professionals, Services and Support Managers,
Quality work teams and all stakeholders responsible for the effective
and efficient running of the business.


Course Duration
2 day seminar

Session Available
- Public Seminar sessions will be run once a quarter.
- In-house customisation of seminar is also available.

 Course Content

• The importance of communications
• Distinguish different styles of communication
• Strategies to communicate with negative people
• Why and How to use teams?
• Characteristics of effective teams
• Stages of Team Formation
• Understanding team dynamics
• Guidelines for building an effective team
• Decision Making Methods
• Leading the meeting, Handling latecomers & interruptions. Pre-handling senior people attending your meeting
• Resolving team conflicts, etc.
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